Panama. Authorities have recorded a high number of complaints regarding tourist services. In 2025, 81 formal complaints were filed against hotels and vacation packages. The main issues include abusive clauses, demands for refunds, and contract breaches. The total amount claimed exceeds B/.8.7 million. Authorities urge tourists to read contracts carefully and keep all documentation. Thanks to their efforts, 50 complaints were successfully resolved, returning over B/.243,000 to consumers. This is not a new problem, and the number of disputes continues to grow.
Rise in Tourist Complaints in Panama
Panamanian authorities have noted a sharp increase in complaints about tourist services. In 2025, 81 formal complaints were filed, with total claims exceeding B/.8.7 million. Key issues include abusive contract terms and broken promises.
