Snowland Panamá has announced the definitive cancellation of its event following customer complaints and a visit from the Consumer Protection and Competition Defense Authority (ACODECO). The company stated that the decision was made prioritizing attendee safety and overall experience, as well as compliance with promises. Snowland Panamá explained that significant and verifiable investments were made during setup for the event, including general infrastructure, a ski ramp, a refrigerated room with guaranteed ice, technical equipment, specialized setup, contracts with national and international suppliers, and an ice skating rink. The company noted that the ice skating rink could not be operational on the opening date due to organizational delays, and the organization is currently in the process of refunding the invested money. Furthermore, the company stated that the refrigerated room with crushed ice was an investment already made, but it was not ready for the opening date, which affected the experience. Snowland Panamá also reiterated that refunds will be managed in an "orderly, responsible, and transparent" manner. Each client will be contacted individually to confirm their case and the corresponding procedure.
