In 2025, Banco General published its Responsible Banking Report 2025, presenting the main advances, learnings, and challenges of its environmental, social, and governance (ESG) management during the last year. The document covers the closing of the ASG Strategic Plan 2023–2025, during which the bank focused on strengthening its climate management, expanding access to the financial system, and consolidating its social investment in education, in line with the Principles of Responsible Banking and the Sustainable Development Goals (SDGs).
In the environmental area, Banco General continued to strengthen the management of its carbon footprint, advancing in the measurement of emissions from Scopes 1 to 3, as well as in energy efficiency and sustainable mobility initiatives. By the end of 2025, the bank had solar panels installed in 30 locations, reaching a total capacity of 1.89 MW, which allowed nearly 20% of the energy consumed to come from renewable sources. Likewise, the institution operated for the first year with a 100% electric sedan fleet, achieving an approximate 85% reduction in emissions associated with these vehicles, and advanced in preparing the necessary mechanisms to achieve carbon neutrality in its operations by 2026.
Financial inclusion and digital innovation remained a central axis of the bank's social management. The Yappy platform maintained its leadership as one of the main digital payment methods in the country, reaching 1.7 million clients and affiliated businesses, and adding new banks to the ecosystem. In 2025, Banco General opened over 194,600 first digital savings accounts, of which 91% corresponded to people with monthly incomes of less than US$1,000. Additionally, more than 39,300 first-time credits were granted to people with no previous credit history.
In the area of education, the bank exceeded its three-year goal by impacting more than 10,000 people between 2023 and 2025, also incorporating, for the first time, activities aimed at elementary school students. Through its Fundación Sus Buenos Vecinos, Banco General allocated a social investment of over US$11.3 million in 2025, benefiting 134 non-profit organizations. Over 57% of the budget was oriented to educational programs, including scholarships, own educational centers, and community projects. As part of its commitment to communities, the bank made an extraordinary donation of over US$1 million through the "Tu Voto Cuenta" project, benefiting the social organizations that received the most votes from 187,000 clients.
In terms of governance, the report highlights the strengthening of internal regulatory frameworks, the updating of key policies such as the Code of Ethics and Conduct and the Anti-Corruption and Anti-Bribery Policy, and the integration of ESG criteria at the highest level of decision-making. The information contained in the Responsible Banking Report 2025 was externally verified by KPMG, reaffirming the bank's commitment to accountability and the quality of the information disclosed.
