A damage to the communication equipment of the company Tigo, provider of communication links for the Social Security Fund (CSS) and its data centers, has affected various services at the national level. Among the affected services are the electronic file, teleradiology, My Digital Box, the pharmacy, and the laboratory of the CSS.
The institution has activated a contingency plan to ensure the continuity of health services for the insured, despite the technical difficulties generated by the aforementioned incident. The CSS commits to inform the population as soon as the service is restored by the external provider.
In the words of a CSS representative: "This inconvenience, which is beyond our institution, has negatively impacted several of our fundamental medical services. However, we are working hard to minimize the repercussions on the care of our insured and to restore normalcy as soon as possible."
The CSS urges beneficiaries to stay tuned for future official communications that will inform about the restoration of the affected services and the measures taken to ensure medical care amid this unexpected situation.
