The insurance company Mapfre is facing criticism for the prolonged delay in addressing a claim for injuries filed by Cristino González, a transporter who suffered a severe facial disfigurement after an accident.
Lawyer José Antonio Moncada, representative of González, denounced that the company has repeatedly requested evidence and documentation of the damages, which he described as a delaying strategy that worsens the harm to accident victims. "These practices confuse and harm the insured, who have already been victims of unfortunate situations, as in the case of Cristino González, who in addition to suffering physical damage, faces new moral and economic detriment," Moncada expressed.
González, who is left with permanent sequels, such as constant tearing and the need to wear glasses for life after nearly losing an eye, has more than 40 stitches on his face. The lawyer emphasized that Mapfre's delay reflects "indifference" towards the insured, increasing the physical and emotional suffering of the victims.
González's family, a small business owner dedicated to transport, has also been severely affected by the delay of the process. Their income has drastically decreased, impacting their quality of life. Moncada called on authorities to oversee such practices and ensure respect for the rights of victims.
"These types of strategies not only cause physical harm but also morally and economically damage the affected families," he concluded. The situation highlights the importance of insurers acting quickly and transparently, as the lives of the affected individuals depend on it, he pointed out.
