Panama, Panama. - The Authority for Consumer Protection and Competition Defense (Acodeco) has reminded economic agents that all online purchases and e-commerce conducted within the national territory must strictly comply with advertising and consumer protection standards, as established by Law 45 of 2007.
With the aim of promoting safety in the purchasing process, the entity offers a series of practical recommendations to consumers who choose to buy products online:
• Website Verification: It is crucial to ensure that the website used for the purchase is legitimate. Law 45 of 2007 governs online purchases and consumer protection, according to Acodeco. Companies conducting transactions over the internet must adhere to legal provisions such as respecting advertised prices, guaranteeing truthful advertising, and offering clear policies on warranties and returns. The consumer must ensure that the information does not compromise their privacy.
• Differentiation of Required Data: It is important to be wary if personal data not directly related to the purchase is requested, such as family members' names or social media access keys.
• Detailed Product Review: To ensure a suitable choice, it is essential to carefully review the details and specifications of the desired product.
• Price Comparison: The consumer should compare prices, keeping in mind that there may be additional charges for shipping.
• Evaluation of Ratings and Comments: It is recommended to check the ratings and comments left by other users on the website or on social media regarding the product.
• Understanding the Process: It is essential to be informed about the purchase process, the accepted payment methods and forms, as well as the details of product delivery.
• Conditions in Offers and Promotions: In the case of offers or promotions, one must verify if there are specific conditions or restrictions and even ask about the current status of the product offered.
• Warranty and Return Policies: Before finalizing the purchase, the consumer should research the company's product warranty and return policies.
• Save the Purchase Receipt: A purchase receipt should be requested and kept, as this document will be necessary for any future claims.
Acodeco emphasizes that online companies are obligated to provide product warranty documents, user manuals, and any other necessary elements to understand the normal operation of the item where applicable. For consumers affected by misleading advertising, failure to meet delivery dates, or other irregularities, Acodeco maintains its attention channels available. One should be wary of websites with excessively long names, spelling errors, or unusual denominations.
• Caution with Personal Data: It is advisable to exercise special care when entering personal information on websites, social networks, or applications. You can contact the entity via WhatsApp or Telegram at number 6330-3333, through its social networks AcodecoPma (Facebook, X), or through its official website, where you can file a report and receive appropriate and personalized guidance.
