The main purpose was to verify compliance with the standards governing the quality of care, response times, and respect for the rights of customers and users of telecommunications in the district of Panama. The operation was led by the National Director of Telecommunications (TELCO), Alkin Saucedo, and the Director of User Attention, Edwin González, along with the institution's technical and legal teams. González stated that the institution's responsibility is to monitor that users receive proper care and to avoid excessive waits when exercising their rights. Frequent user complaints Among the main reasons for complaints identified during the inspection, the following stand out: failures in the quality of technical service; interruptions during fiber optic cable change work; billing for complete periods in which the service was suspended. This last point forces customers to manage returns in person, a situation the entity seeks to correct.
