The Consumer Protection Authority and Competition Defense (Acodeco) received a total of 95 complaints during the past year, representing a sum of B/.671,916.85. These complaints were related to the purchase of used motor vehicles and addressed various problematic situations.
Among the main reasons for the complaints filed by owners of used cars were: 62 cases of warranty violations, totaling B/.474,624.39, making this the primary reason for the claims. Additionally, there were 24 complaints for lack of information (B/.118,347.67), 4 for contract violations (B/.53,697.80), 2 for lack of service (B/.2,911.87), and one complaint each for misleading sale (B/.13,395.00), hidden defect (B/.8,300.00), and custody of the asset (B/.640.12).
In the words of Acodeco: "The number of complaints received regarding the purchase of used cars is concerning, especially those related to warranty violations, lack of information, and other contractual breaches. We are working to protect consumers' rights and ensure that these situations are adequately addressed."
These data demonstrate the importance of closely monitoring transactions involving the purchase of used vehicles and the need to ensure that consumers' rights are respected at all stages of the process.
