The IDAAN commercial system platform is experiencing interruptions that are affecting the performance of services at its agency counters nationwide, especially regarding the payment of bills for the supply of drinking water. In light of this situation, a statement has been issued informing that actions for disconnection due to non-payment scheduled to start on March 6, 2025, have been temporarily suspended.
The statement invites users to make their payments through the network of commission agency offices and electronic means. Despite the interruptions, it is emphasized that IDAAN agencies remain available to assist customers with inquiries, complaints, contracts, issuance of payment certificates, among other services.
IDAAN assures that it will be constantly updating about the restoration of normal payment system operations and the estimated date for the resumption of disconnections due to non-payment.
In summary, IDAAN has made the decision to temporarily suspend collections at its agencies due to failures in the commercial system, aiming to guarantee the continuity of service delivery to its users.
