The role of pharmacies is rapidly changing in Latin America, evolving from simple medication dispensaries into key centers for accessible healthcare. This conclusion comes from a study by the consulting firm McKinsey & Company, which paid particular attention to the situation in Panama. High medical costs are forcing citizens to change their habits: 40% of the region's residents have switched pharmacies in the last five years due to rising prices, while 55% have postponed doctor visits for financial reasons.
Against this backdrop, pharmacies are becoming a vital alternative for receiving care. More than half of those surveyed stated they are willing to receive outpatient services directly in pharmacies, including treatment for common diseases and preventive check-ups. This helps reduce the load on clinics and makes healthcare more accessible. This is particularly relevant for Panama, where a significant portion of medical expenses is paid out of pocket by patients, and inflation remains palpable.
The study highlights the importance of digitalization and logistics. About 95% of consumers are interested in using health apps, while stock shortages remain a serious problem: 40% of customers leave without a purchase due to a lack of medication availability. For Panama and the region as a whole, transforming pharmacies into modern medical hubs will be a key step toward creating an efficient, people-centered healthcare system.
