In 2025, Panama's Consumer Protection and Competition Authority (Acodeco) handled a total of 2,712 consumer complaints nationwide. These claims resulted in resolutions totaling over 17 million balboas. The primary cause of complaints was breach of warranty, with 1,094 cases amounting to B/.8,404,774.07. Other recurring issues included refund requests (326 cases, B/.2,928,894.07) and contract breaches (79 complaints, B/.4,380,570.30). Additional common complaints were for service non-compliance (219), contract termination (168), abusive clauses (73), and others. The authority successfully resolved 1,998 cases in favor of consumers. Acodeco provides services both at its headquarters in Panama City and through regional offices nationwide. To file a complaint, consumers are advised to gather all relevant documentation, such as invoices, contracts, warranties, and payment receipts. It is essential to clearly state the facts of the violation and propose a concrete solution, such as product repair, fulfillment of obligations, or a refund, while attaching the necessary evidence to expedite the process.
