ENSA clients can now purchase prepaid energy pins through Banco General. • With over 110,000 users under the prepaid model, the company aims to optimize the customer experience and control of electricity consumption in Panama. The system also allows saving the NAC in favorites to expedite future payments.
Impact on consumption management Arie Cartagena, Vice President of Finance at ENSA, stated that this advancement allows thousands of Panamanians to access electricity quickly and securely from any location. This initiative is part of its digital transformation and continuous improvement strategy, aimed at offering greater convenience and control over electricity consumption to its users.
Procedure for digital top-ups To use this benefit, customers must access the banking platform and follow a simplified process. According to the executive, the tool empowers the user by providing greater control over their budget and access to a reliable service, aligned with current digital needs.
During the year 2025, the company achieved significant milestones in innovation and sustainability, surpassing 110,000 clients in the prepaid modality.
After entering the application, the user must select the "Transact" section, go to "Recharges" and choose the "Electricity" option, where they will find the ENSA Prepaid section. The system requests the Customer Account Number (NAC) and the validation of a security question.
This model has proven to be an effective tool to ensure legal and secure access to the electricity supply, reducing irregular connections and improving safety in various communities.
Results and social projection Throughout the previous year, approximately 6 million prepaid pins were issued, benefiting families in sectors such as Altos de los Lagos, Las Garzas and Pacora. The company highlights that the system not only ensures affordable energy for low-income communities, but also promotes responsible and sustainable consumption habits.
With the integration of this service into the Banco General App, the distributor reinforces its customer-centric model, combining operational efficiency with technological solutions that facilitate the daily life of the Panamanian population.
