During the period from January to December 2025, the Authority for Consumer Protection and Defense of Competition (Acodeco) received a total of 81 formal complaints from consumers against hotels and vacation plan companies. According to statistics accumulated from 2006 to the end of 2025, this commercial sector has a record of 2,154 cases processed by the institution, with a cumulative value of B/.8,741,077.96. Recommendations for Service Contracting Given the increase in tourist offers during the summer season, Acodeco urges citizens to take preventive measures before signing contracts. It is essential to read each document carefully to verify that conditions, restrictions, and real costs are properly established in writing. The authority advises against trusting excessively attractive offers that could hide unfavorable conditions. Acodeco managed 81 complaints against hotels and vacation plans in 2025. Lack of information and abusive clauses led the reasons for complaints filed with Acodeco in the hotel and vacation plan sector during the past year. It is also advised not to provide credit cards or financial data without full security in the transaction and to remember that the management of additional credits is the direct responsibility of the consumer with their bank. Security Protocols and Filing Complaints To avoid negative precedents, it is imperative to request reliable references from companies, verify their commercial addresses, and demand that any verbal promises made by sales agents be formally recorded in the contract. Acodeco emphasizes the importance of keeping all documents, receipts, and communications issued by the provider, as they constitute the fundamental evidence in case an official intervention is required. According to the entity's records, these claims represented a total amount of B/.391,855.89. Main Reasons for Claims in 2025 The institution's annual report details that lack of information was the main cause of conflict, with 32 cases amounting to B/.253,054.60. The institution reiterates that its attention channels are available to guide users and receive complaints about any irregularity detected in the provision of these services. Other relevant reasons presented to Acodeco included: • Abusive clauses: 17 cases (B/.40,558.77). • Refund of money: 9 cases (B/.11,526.40). • Breach of contract: 5 cases (B/.44,203.42). • Breach of services: 7 cases (B/.7,411.64). • Contract resolution: 6 cases (B/.22,581.20). In terms of effectiveness, the entity managed to resolve 51 complaints in favor of consumers in this same period, which allowed for the recovery of an amount of B/.243,942.26.
